FREQUENTLY ASKED QUESTIONS

If you have questions, you’re not alone.
Here are answers to the most common questions we receive.

With our changing and growing family we have decided to focus solely on custom projects by appointment only. This way we can give clients our undivided attention along with manage our own personal time better.
We no longer offer this service and would refer you to AL Jacobs & Sons, Ipanema Watch & Jewelry Repair, Golden Seashell or Dario Jewelers. You can find their information here.
We no longer offer this service and would refer you to AL Jacobs & Sons, Ipanema Watch & Jewelry Repair, Golden Seashell or Dario Jewelers. You can find their information here.
That is correct. We have been very fortunate to be part of such a wonderful community for so many years. However, in order to change our style of business we decided a smaller and quieter location was necessary.
The majority of what we create is made to order for each customers specific needs. Please check out the wedding band selection on our website and if you don’t see exactly what you are wanting then we would love to discuss custom with you.
The only way we can correctly identify the value and quality of jewelry is by seeing the piece in person. In this case we recommend scheduling a jewelry evaluation appointment with us. If you prefer to have just the one piece appraised then we would recommend contacting Thom Underwood with San Diego Gem Lab at 619-286-6614.
Yes, designing custom jewelry is our passion. We would be excited to work with you.
We no longer offer this service. For repairs we suggest contacting a jeweler from our recommended list here.
We work with a lot of clients in this position. Most of them design a new custom made mounting to their taste centered around the family stone. This is a great way to incorporate family traditions with your own personal style.
When clients honestly have no clue what their significant other might want we usually recommend purchasing a stone and setting it in a classic solitaire. This way the proposal can be a true surprise but the recipient still gets to play a role in their ring design. For clients that purchase the stone and simple mounting from us we offer full credit of the solitaire towards a custom designed ring.
If the engagement ring was purchased from us the first ring sizing is no charge to you. Just have your fiancé contact us and we can set-up an appointment to properly size their finger and make the adjustments.
Offering this kind of service is difficult because of all the tools and materials needed to properly evaluate jewelry. If the whole family wants to join in on the appointment here at our studio we can of course make that work. Just let us know when scheduling your appointment.