1. Information We Collect.
Personally identifiable information
Personally identifiable information (“PII”) is any information that can be used to identify you, such as your first and last name, your email address, your physical address, phone number, social security number, etc. We collect whatever personal data about you that you choose to give us, such as contact email addresses and profile information. We do not require you to use an account to contact us. We do, however, require you to provide us with your name and email address. If you choose to contact us, we will use your email address to send you promotional messages once per week. We’ll try to make them engaging and interesting, but of course you’ll be able to opt out at any time using the included link.
Aggregate information (non-personally identifiable information) and Metadata
GFJ may, from time to time, automatically collect and provide aggregate information about our visitors to our advertisers, sponsors, promotional partners and affiliates. This aggregate information includes, but is not limited to, IP addresses connecting to our site, how many persons visited a particular page or activity, dates and times of image uploads, device characteristics, operating system, browser type, type of connection, page and image viewing statistics, and incoming and outgoing links. We also log the metadata associated with any images, PDFs, documents, or other files you may upload or share with us. Like most websites, we use log files to store this information.
None of this automatically collected technical information is intentionally associated with any identified person at the time it is collected, but it could be associated with you under two circumstances: First, if you choose to give us personal data about you as described above, the technical information we collect that would otherwise be anonymous could instead be logged as coming from you. Second, if we are required to disclose our server logs as a result of a subpoena or other legal process, some third party such as your internet provider could match our anonymous technical information with you, using information beyond what is found on our servers.
2. How We Use Your Information.
The information you provide us is used to respond to your inquiries, process orders, send periodic email updates and marketing messages, and improve the service we provide. We may share your information with trusted third parties who assist us in operating our website, conducting our business and servicing clients and visitors. These trusted third parties agree to keep this information confidential. Your personal information will never be shared with unrelated third parties.
Additionally, if GFJ has a good faith belief it must do so to meet a legal requirement, such as pursuant to a subpoena or other judicial or administrative order, we will disclose only the PII necessary to comply with such order. Please be advised, however, that although we take technological precautions to protect your data, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, GFJ cannot warrant that your information will be absolutely secure. Any transmission of data is at your own risk.
3. How We Respond to “Do Not Track” Signals.
Do Not Track (“DNT”) is a preference you can set in your browser to let websites you visit know that you do not want them collecting certain information about you. GFJ does not currently respond to, or honor, Do Not Track signals or requests from your browser.
4. Your Rights Regarding The Use Of Your Personal Information.
You also have the right to see what data we have about you, and to request that we modify, correct, or delete any information that we store by emailing [email protected]. However, in certain circumstances we may be required to maintain some information for a period of time as set by state or federal law, a subpoena, or a National Security Letter. In these circumstances we may not be able to comply with, or even respond to, your request.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to PII. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and email address) and financial information (like credit card number and expiration date, or PayPal information). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
7. California Online Privacy Protection Act
Users can visit our site anonymously.
Users are able to change their personal information by emailing us directly at [email protected]
8. Children’s Online Privacy Protection Act (COPPA)
GFJ does not knowingly collect personal information from persons under the age of 13. If we learn that we have collected any information or content from anyone under the age of 13, we will delete that information immediately.
9. Links to Other Websites
10. Anti-SPAM Policy
GFJ is 100% opposed to unsolicited commercial email (“spam”). We do not have any desire to send unsolicited marketing emails to anyone without permission and we do not sell or provide user email addresses to any unauthorized third party in violation of this Policy. All of our newsletters and other general email marketing communications also include an “unsubscribe” opt-out link that you may use to ask that we discontinue such emails to you.
11. What if Gilmore Family Jewelers is sold or closes up shop?
12. Sharing of Information with Partners
As stated above, we may collect and provide aggregate information about our visitors to our advertisers, sponsors, promotional partners, and affiliates, such as how many persons visited a particular page or activity, the average age of our visitors on the site or page, or the likes and dislikes of our visitors, but this information does not include personal information about any individual visitor.
GFJ uses third-party advertising providers, such as Google. If you would like more information about the collection, use and disclosure practices of these companies, and/or your options for not having this information used by these companies, click on the link above.
We also use outside companies, such as a credit card processing company and email service provider, to provide specific services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
13. Return Policy
Our ultimate goal is a happy customer! unless otherwise specified, your purchase may be returned for a full refund within ten days from the original purchase date. Beyond ten days and up to thirty days we are happy to exchange the item or offer store credit. The item must be accompanied by the original sales receipt, it must be unused and unworn, and in original condition. Sale items, special orders, and modified and/or custom pieces are not returnable. Credit card sales and cash sales will be paid by company check fourteen days from returned date. Gift receipts will be issued a merchandise in-store credit only. Gift certificate/gift cards are not redeemable for cash. Our return policy for December purchases will be extended to January 20th of the subsequent calendar year.
14. Custom Work
Custom designed jewelry involves metal, gems and labor furnished by GFJ for a specific client. As such, all custom jewelry is non-refundable and requires 50% non-refundable deposit before the work begins. Every effort is made by GFJ to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the customers complete satisfaction. Minor adjustments, such as ring sizes or texturing, will gladly be made by GFJ to accommodate the wearer at either a modest fee or at no charge depending on the extent of the work involved.
15. Diamond Disclosure
GFJ guarantees that our loose diamonds and diamonds in our finished pieces have been purchased from legitimate sources not involved in funding conflict in compliance with the United Nations and the Kimberly Process resolutions.
16. White Gold Enhancement Disclosures
Most white gold pieces are rhodium finished. This is not a permanent treatment.
18. Contact Information
Last Updated: 6/14/16